ID-Access Integrations
ID-Access® has an open architecture and can be integrated with the full spectrum of existing IT infrastructure: (1)
- E-Mail Integration
Over 163 events can trigger e-mails to users, administrators, the help desk and more. This includes requests to register, requests for change authorization and "thank you" notes. The same events can also trigger automatic creation or tickets in a problem management system.
E-mail integration supports user education, prompting for action and updates on workflow status.
- Help desk / issue management integration
The same events that can cause ID-Access to send an e-mail to a user or a security officer can also trigger automatic creation, update or closure of a ticket in any of more than 15 help desk applications.
- Authentication tokens, smart cards, PKI
ID-Access can authenticate users (requester, authorizers, security administrators) using hardware tokens, smart cards or software PKI certificates. ID-Access can also provision user objects and provision physical devices on these platforms.